ARC is accredited against the Disability Service Standards with a full audit taking place every 3 years. A maintenance audit is conducted place each year in between.
The audit process uses a variety of methods to assess our service delivery and governance of the organisation. The standards associated with the Disability Services Act QLD, including face to face consulting with service users and families by the audit team.
Quality means a lot more to ARC though than just meeting the legislated standards and expectations of the auditors. As an organisation quality support for our clients is at the core of everything we do and therefore continuous quality improvement is held in high regard to ensure that we continue to provide a top quality service that meets the needs of our client we encourage open, honest, constructive criticism to inform and improve our practices.
Feedback is welcomed and can be provided by contacting the office via phone, email, mail, fax or in person as detailed below.
We appreciate both negative and positive feedback.