Share your feedback

At ARC, we value feedback because we are always looking for ways to improve.

We would love to hear from those who are involved in our services in any way, shape or form.

Our feedback and complaints process ensures people with disability and their support network can formally provide feedback about what is good or could be improved with our service or a complaint if there is a problem related to our service.

To let us know your feedback you can:

Complete the online form below.
Email direct to feedback@arcinc.org.au.
Call us on 07 4046 3600.
Speak to a Coordinator or Manager of your preference in person.
Send us a letter by post to PO Box 942N North Cairns, 4870.

Feedback and complaints can remain anonymous, you do not need to provide your name or contact details. However, this means we will not be able to contact you with an outcome.

Get in touch with our feedback team

Alternatively, you can complete a formal Feedback and Complaint form and submit to feedback@arcinc.org.au

Download the Form

NDIS Quality & Safeguards Commission

The NDIS Commission works with participants and providers to improve the quality and safety of NDIS services and supports. If you ever think a provider is doing the wrong thing or if you are unhappy with how we have handled your complaint, you can contact the NDIS Commission at any time. You can find more information about the NDIS Commission on their website: https://www.ndiscommission.gov.au/ Contact the NDIS Commission Call 1800 035 544 Email contactcentre@ndiscommission.gov.au Post PO Box 210, Penrith, NSW 2750 Read more: