Policies for Participants

Read some of ARC's policies for participants below.

Provision of Supports

Freedom of Choice Policy

ARC work to ensure all participants are provided with information about their right to choose the services providers that best suit them.

Conflict of Interest Policy

Because ARC offer a variety of services, ARC work to ensure any Conflict of Interest is reported and managed.

Cancellation of Service Under the NDIS

This policy guides and directs members of ARC staff and ARC participants to minimise the risk of cancellation, no show or late change to a scheduled support.

Cancellation Policy

This policy provides information regarding ARC's expectations for participants to provide reasonable notice when cancelling support to minimise risk to participants.

Support Coordination Policy

This policy outlines the process for participants seeking support coordination from ARC.

Rights and Responsibilities

Privacy & Confidentiality Policy

This policy ensures ARC's participant's privacy, dignity and confidentiality in all aspects of their life is recognised and respected. 

Privacy Statement Policy

The primary purpose for collecting personal information is to provide disability services to people in need, including planning, funding, monitoring and evaluating ARC's services. 

Information Management & Control of Documents (Privacy) Policy

ARC's commitment to safeguarding the personal information that is provided to us.

Information Management Policy

This policy ensures ARC has clear processed with regard to how information is collected, stored and disposed of.

Advocacy Policy

Acknowledging and supporting the importance and role of advocates, participants' rights and ARC's ongoing commitment to maintain links with advocacy services and training.

Interpreter-Translation Services Policy

To ensure that all participants maintain informed choice when accessing ARC services when English is not their first language.

Participant Rights Policy

This policy outlines participant rights with clear guidelines for all persons accessing or delivering services associated with ARC.

Customer Service Policy

In relation to the protection of participant rights, support of participant needs and promotion of a positive image in the perspective of the service and the community.

Recognition & Reporting of Abuse, Neglect or Exploitation Policy

Guidelines of ARC's recognition and response in the event of abuse, neglect or exploitation.

Aboriginal and Torres Strait Islander Policy

To ensure services are delivered in a way reflective of appropriate Aboriginal and Torres Strait Islander culture, customs and lore.

Governance & Operational Management

Workplace Health & Safety Policy Statement

To outline and promote the safety culture of ARC, the Workplace Health & Safety Policy Statement applies to employees, board members, volunteers and participants who access or deliver ARC services.

General Grievance Resolution Policy

ARC's General Grievance Resolution Policy is to ensure that all associated with ARC have a structured process by which to air disputes, conflicts and/or grievances with regard to services or contact made with ARC.

Incident Policy

ARC's guidelines for the management of incidents alongside Work Health and Safety legislation and NDIS Quality and Safeguards Framework.

Continuity of Supports Policy

To outline the process that ARC follows to maintain continuity of support, applying to all employees and participants.