Policies for Participants
Read some of ARC's policies for participants below.
Provision of Supports
Freedom of Choice Policy
ARC work to ensure all participants are provided with information about their right to choose the services providers that best suit them.
Cancellation of Service Under the NDIS
This policy guides and directs members of ARC staff and ARC participants to minimise the risk of cancellation, no show or late change to a scheduled support.
Support Coordination Policy
This policy outlines the process for participants seeking support coordination from ARC.
Rights and Responsibilities
Privacy & Confidentiality Policy
This policy ensures ARC's participant's privacy, dignity and confidentiality in all aspects of their life is recognised and respected.
Privacy Statement Policy
The primary purpose for collecting personal information is to provide disability services to people in need, including planning, funding, monitoring and evaluating ARC's services.
Information Management & Control of Documents (Privacy) Policy
ARC's commitment to safeguarding the personal information that is provided to us.
Acknowledging and supporting the importance and role of advocates, participants' rights and ARC's ongoing commitment to maintain links with advocacy services and training.
Participant Rights Policy
This policy outlines participant rights with clear guidelines for all persons accessing or delivering services associated with ARC.
Customer Service Policy
In relation to the protection of participant rights, support of participant needs and promotion of a positive image in the perspective of the service and the community.
Recognition & Reporting of Abuse, Neglect or Exploitation Policy
Guidelines of ARC's recognition and response in the event of abuse, neglect or exploitation.
Governance & Operational Management
Workplace Health & Safety Policy Statement
To outline and promote the safety culture of ARC, the Workplace Health & Safety Policy Statement applies to employees, board members, volunteers and participants who access or deliver ARC services.
General Grievance Resolution Policy
ARC's General Grievance Resolution Policy is to ensure that all associated with ARC have a structured process by which to air disputes, conflicts and/or grievances with regard to services or contact made with ARC.
ARC's guidelines for the management of incidents alongside Work Health and Safety legislation and NDIS Quality and Safeguards Framework.